Whether you are managing your own investment or looking for a property manager, you will have issues requiring maintenance in your rental property. How you handle those issues will make or break your bottom line. You need to be proactive with maintenance issues because they speak to your customer service abilities. When things happen, tenants expect the problems to be fixed right away. Having the right property manager is going to be key in ensuring repairs are handled.
Making Maintenance Requests
Tenants need access to some sort of maintenance line 24 hours a day. With call centers and phone centers available, all property management companies should be able to provide a 24-hour phone line to field these phone calls. If there’s an emergency, your tenant will want a live person with whom to communicate. Sometimes, your call center can troubleshoot some potential issues on the spot.
You need to get the problem taken care of as soon as is reasonably possible. Your tenant does not want to wait three weeks for a running toilet to be looked at. It’s also a cost; every day that the toilet is running is a cost to the owner. Getting someone out there quickly will keep the tenant happy, reduce the water bill, and protect the owner’s property.
When a tenant moves out, make sure your maintenance department can turn over a unit quickly. That requires staff so you can get the property ready in a few days. You don’t want to hold up your turnover because you can’t get someone out there to complete the work. Fast turnover is crucial. Every day that your unit is empty is a day you’re losing money. Maintenance is one of the key components to consider when you’re hiring property management company. The way this issue is handled will impact your relationship. If you have any questions about rental property maintenance or anything regarding Chicagoland property management, please contact us at GC Realty & Development.
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