Even though the term “responsive” was new to our brand, the actual practice of being responsive was something that the founders of GC Realty & Development had already established doing since 2003. The ability and willingness (both are required) to be responsive is what helped to propel us to where we are today.
It is amazing when you stumble upon something within you, or in this case within our company, that really becomes an “ah ha” moment. The foundation of our company was built upon us being responsive, and we always took that for granted. On a daily basis, we take the time to return phone calls, respond to a plethora of emails, and continually anticipate next steps in a larger process. We are able to thoroughly track this all using our proprietary management software platform that we created specifically for GCR&D. On any given day, we speak with numerous clients, residents, Homeowner Associations, Leasing Agents, Real Estate Brokers, and our own team members. It would be nearly impossible to complete everything every single day because there is just not enough time, but if we cannot accomplish a task within a promised time frame, we let others know. We adjust expectations and time frames as things adjust, and being able to pivot is a key part of being responsive.
Using specific emails for both our clients and residents we are able to consistently track our response times and be sure there are no team members struggling to be responsive.
We often talk to investors who are stuck in their management agreement due to a term of a year contract or longer. Many times we see a property management contract term around the tenant moving out or renewing, which can be another trap for an investor like you. This isn't fair to you as the investor and reduces your options if something goes wrong with that property manager.
GCR&D is the only company that allows clients to cancel the property management agreement contract at anytime, with just a 30 day notice. Nobody likes long term contracts or lengthy commitments, and either do we. We want you to work with us because you want to and not because the contract says you have to. This means the risk is less for you when you hire GCR&D. On the other hand, we know you will not need to use this as an exit strategy so it becomes a win/win for GCR&D and our clients. This helps us focus our efforts into getting things done right and on time for all of our owners.