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Guarantees Backed By 20+ Years Of Responsive Service
Chicago Property Management Guarantees
Talk With Us About Our GuaranteesOther property managers promise to pay you if they fail. We promise not to fail and give you the data to prove it.
After managing 1,400+ properties in Chicago for over two decades, we've learned something important: Investors don't want guarantees that compensate for failure. They want a property manager who consistently performs so well that guarantees become irrelevant.
That's why our guarantees aren't about money, they're about measurable results, radical transparency, and accountability you can track in real-time.
Responsiveness Guarantee
Our core guarantee is simple: we will be responsive to you, to your residents, and to every party involved in managing your property, reacting quickly and positively, the way "responsive" is actually defined. We track every response time through the proprietary software we built for GC Realty, so no email, call, or next step slips through. And when something can't be done in a promised timeframe, we tell you, reset expectations, and keep it moving. Responsiveness isn't a marketing line for us, it's our trademark and the bedrock of how we operate.
Easy Exit Strategy - Cancel Anytime
We often talk to investors who are stuck in their management agreement due to a term of a year contract or longer. Many times we see a property management contract term around the tenant moving out or renewing, which can be another trap for an investor like you. This isn't fair to you as the investor and reduces your options if something goes wrong with that property manager.
GCR&D is the only company that allows clients to cancel the property management agreement contract at anytime, with just a 30 day notice. Nobody likes long term contracts or lengthy commitments, and either do we. We want you to work with us because you want to and not because the contract says you have to. This means the risk is less for you when you hire GCR&D. On the other hand, we know you will not need to use this as an exit strategy so it becomes a win/win for GCR&D and our clients. This helps us focus our efforts into getting things done right and on time for all of our owners.
Pet Protection Guarantee
GC Realty & Development will use best practices to ensure the best possible outcome when renting to tenants with pets, including requiring proper tenant insurance, utilizing third party pet screening services, screening for dangerous breeds, and enhanced pet damage evaluations during and after the lease term. In addition, GCR&D will waive up to four month's monthly management charges to offset any damage caused to the home, above the security deposit or nonrefundable move in fee amount, by a pet we screened and approved. This excludes Service and Emotional Support Animals per Fair Housing Guidelines. GCR&D charges a monthly Animal Administrative Charge to the tenant each month.
THE STORY BEHIND OUR GUARANTEES
Responsive since day one, we just didn't have a word for it.
The founders of GC Realty & Development have practiced responsiveness since 2003; we only named it in 2018, during team training, when we realized how much of our daily work revolved around getting back to people. Returning calls, answering a flood of emails, anticipating the next step in every process, and tracking all of it through software we built ourselves. We can't finish everything every single day, but when we can't hit a timeframe, we say so and adjust. That willingness to pivot is what being responsive really means.
The market research that proved it mattered.
In 2018 we looked into what real estate investors actually want from a property manager. The answer was straightforward: a company that gets back to them the first time they reach out, within a reasonable time, and keeps them informed as things change. (We wrote more about that research on the BiggerPockets blog.) It confirmed that response time mattered to everyone we work with our team, our residents, and our clients.
From a core value to a trademark.
We added "Responsive", reacting quickly and positively, to our core values, and it reshaped how we run meetings, build processes, and measure ourselves. Answering resident calls, replying to owner emails on time, and communicating quickly internally is what sets us apart. Seeing how rare that focus was in Chicago property management, in 2019 we made it official as our trademark: Chicago's Responsive Property Manager™.
Why we don't sell gimmick guarantees.
We've looked closely at the eviction, leasing, and other guarantees competitors use to dress up their marketing, many of which cost you extra. We took a different path. Instead of charging more for promises that pay you back after a failure, we build accountability into the service itself and back it with transparency you can see. That's what these guarantees reflect: our commitment to being responsive to you, your residents, and everyone involved in managing your property.
Dedicated client and resident email channels let us measure every response time, so you're never left waiting and our team stays accountable to the standard.
