Resident Frequently Asked Questions

  • How do I pay rent?

    Residents can make payments using their Appfolio Portal (no fee when using your bank account information), make a deposit at a Chase Bank branch, or paying cash using Pay Near Me Payslip generated by our office.

    • Making a payment at a Chase Bank location instructions:

      • Account #: 888929853

      • Account Name: GC Realty and Development LLC

      • The financially responsible resident(s) name and address clearly on the Deposit Slip 

      • Email a picture of your receipt of payment to

    • Pay Near Me Payslip:

      • Resident must request a payslip to be uploaded to their Resident portal

      • You can pay cash for rent by bringing the payslip & payment to a participating location

      • Find locations here:

      • There is a processing fee of $3.99 for payments up to $1,500. If you are submitting a payment over $1,500 there will be a small additional fee. The most that can be paid at one time is $2,900.

  • I want to get a pet. What do I do?

    Please reach out to your property management team to see if the property is a pet friendly property. Your Property Manager Team will gladly be able to walk you through the steps required to have a pet join your household.
  • I want to move out, but my roommate wants to stay. What do I do?

    As roommates, you both qualified for the unit together. Please reach out to your Property Manager to start the requalification process. If you terminate your lease prior to LEASE END DATE, you remain liable for payment of all remaining rent until lease termination date.
  • My lease expiration is coming and I want to move out. What do I do?

    Tenant must give Thirty (30) days’ notice before the end of the term of this Lease or any renewal term, failure to give thirty-day notice may result in the forfeiture of your security deposit. If not otherwise terminated, this Lease will automatically renew on a month-to-month basis with the same terms and conditions as the original Lease. You may contact your Property Manager with advanced notice of intent to move.
  • Who is responsible for paying for repairs & maintenance requests?

    Please refer to your tenant handbook and Lease which outlines repairs and maintenance. Residents are responsible to enter all requests by submitting a work order HERE or by calling the hotline number 224-208-1400.
  • When and how do I get the keys to the property?

    Our move-in process is done remotely. We offer a smooth, private move-in process.

    Once you have signed the lease, presented renters insurance, utility account numbers, and have paid all move in funds, you will be given access instructions from our Move-in Coordinator, typically it's just the code to the lock box located at the property. You can access your new home the day of your move on your time! This helps save our clients an additional trip to pick up keys.
  • What can I do if my maintenance portal login is not working?

    If your login is NOT working please email and request to have your password reset.  In the meantime please call 224-208-1400 to submit any Maintenance Requests.