Q: Can you hold a place before I apply?
A: Properties are taken off the market once an applicant has been approved and all required funds have been paid.
Q: Do I pay first month’s rent and last month’s rent with my security deposit?
A: If you have paid a security deposit, your deposit is not rent but a deposit to ensure the fulfillment of lease conditions and as a contingency against any damages to the apartment. The security deposit may not be applied to your last month’s rent. You are responsible for paying for the entire last month of your lease.
Q: How old do you have to be to apply?
A: All adults 18 years or older must fill out an individual application and pay the Non-Refundable application fee of $50.00.
Q: Is the deposit refundable?
A: Deposits are refundable dependent on Lease terms initially agreed upon by tenants and landlord. Deductions can include but are not limited to: Unpaid rent, damage in excess of normal wear and tear, and cleaning costs to return the unit back to a move-in ready condition.
Q: Who needs a cosigner?
A: Applicants whose combined gross income is not at least three (3) times the monthly rent amount or do not meet minimum credit scoring.
Q: How do I pay rent?
A: There are several options: Pay through activated online tenant portal, Make a deposit at a Chase branch, or pay with cash using your PaySlip generated by our office.
Q: I want to get a pet. What do I do?
A: Review your Lease agreement and contact your Property Manager.
If a pet is allowed you are responsible for any damage the pet causes. All pet waste must be picked up and disposed of immediately. Failure to do so may result in a $50.00 waste removal fee.
If pets are not allowed and a pet resides in the property you have violated the lease which could lead to its termination. The exception to this policy is the use of aid dogs/ support animals necessary for disabled individuals. The use of this type of animal will be verified.
Q: I want to move out, but my roommate wants to stay. What do I do?
A: Tenants are bound to lease terms until the expiration date. Any lease modifications can be discussed during the lease renewal process. Please contact your property manager for further information. If you terminate your lease prior to LEASE END DATE, you remain liable for payment of all remaining rent until lease termination date.
Q: My lease expiration is coming and I want to move out. What do I do?
A: Tenant must give Thirty (30) days’ notice before the end of the term of this Lease or any renewal term, failure to give thirty-day notice may result in the forfeiture of your security deposit. If not otherwise terminated, this Lease will automatically renew on a month-to-month basis with the same terms and conditions as the original Lease. You may contact your Property Manager with advanced notice of intent to move.
Q: Who is responsible for paying for repairs & maintenance requests?
A: Please refer to your tenant handbook and Lease which outlines repairs and maintenance. Tenants are responsible to enter all requests by submitting via Property Meld link or calling the hotline number 224-208-1400.
Q: When and how do I get the keys to the property?
A: Our move-in process is done remotely. We offer a smooth, private move-in process.
Once you have signed the lease, presented renters insurance, utility account numbers, and have paid all move in funds, you will be given access instructions from our Move-in Coordinator, typically it's just the code to the lock box located at the property. You can access your new home the day of your move on your time! This helps save our clients an additional trip to pick up keys.