Before we put these values in writing in 2014, the founders were following these four Core Values since the founding days back in 2003. So when it came time to put it in writing it was an easy task. Each team member has these values at their desk and we have multiple posters around the common spaces of the office to ensure we are always thinking about them. We make decisions, train, hire, and create policy around these 4 Values we believe to be what makes us great.
Own it – Owning it involves the process of seeing it, taking it, solving it, and doing it. We do not push blame on to others. When we say it will get done, we get it done in a timely manner and with the utmost diligence. Our work is as close to perfect as our abilities and capacity will allow, and we make every effort to mind all details within every aspect of our work.
Whatever it takes – Our business is a business of problems. Problems do not have business hours. We encounter and solve problems every day and they will get in the way of our daily activities. We need to deal with them and take care of our daily activities. This attitude allows us to handle the problems that pop up and our daily activities, whatever it takes.
Better Results – We strive to always think about how we can get better results. We constantly ask ourselves: How can we improve the system? How can we make this simpler? How can we do this faster? How can we improve the customer experience? What can we outsource to free up time to address other issues?
Loyalty – We are loyal to our team, our company, and our customers. We own our stuff so others can focus on their stuff. We support our team members when they need help, whatever it takes. We care for our customers by focusing our efforts on how to get better results. We do all of this out of our loyalty to our community.